Shipping

Thank you for choosing Jetskimoto. We are committed to delivering your orders safely, promptly, and professionally. Please review our shipping policy to understand how we process, handle, and deliver your purchases.

1. Order Processing

Processing Time: All orders are processed within 1–3 business days (excluding weekends and holidays).
You will receive a confirmation email once your order has been successfully placed and a second email with tracking information once it has been shipped.
Orders placed after 3 PM (CST) will begin processing the next business day.

2. Shipping Methods & Delivery Times

We offer secure domestic and international shipping through trusted carriers such as UPS, FedEx, and DHL.

Shipping Method	Estimated Delivery Time	Availability
Standard Shipping	5–7 business days	U.S. only
Expedited Shipping	2–3 business days	U.S. only
International Shipping	7–14 business days	Selected countries only
Freight Delivery (Large Items)	7–10 business days	Available upon request

Note: Delivery times are estimates and may vary depending on your location, customs delays, and unforeseen carrier issues.

3. Shipping Rates

Shipping costs are calculated at checkout based on item weight, destination, and shipping method.
Free standard shipping may be available for select orders or promotional events—check the homepage or product details for current offers.

4. Freight & Oversized Items

Certain items such as jet ski motors, accessories, and heavy equipment may require freight shipping due to size or weight.

We will contact you to coordinate delivery and provide tracking or Bill of Lading documents.
Freight shipments require a valid phone number and may need a signature upon delivery.

5. Tracking Your Order

Once your order is shipped, you will receive a tracking number via email. You can monitor your shipment’s status using the carrier’s tracking page or through your Jetskimoto account dashboard.

6. International Shipping

We currently ship to select countries. If your country is not listed at checkout, please contact us directly for a custom quote.
Customers are responsible for customs duties, VAT, or import taxes, which may be levied upon delivery.
Jetskimoto is not responsible for delays due to customs clearance.

7. Damaged or Lost Packages

If your package arrives damaged, please take clear photos of the item and packaging, and contact us within 48 hours of delivery at support@jetskimoto.com.
For lost or significantly delayed shipments, please contact us so we can file a claim with the carrier and resolve the issue promptly.

8. Shipping Restrictions

We do not ship to P.O. Boxes or APO/FPO addresses at this time.
Hazardous materials, such as fuel or certain lubricants, may be subject to additional shipping regulations.