Returns and Refund Policy

JetskiMoto Returns and Refund Policy

At JetskiMoto, customer satisfaction is our top priority. We understand that buying high-performance watercraft and accessories is a major decision. Therefore, our Returns and Refund Policy is designed to be fair, transparent, and easy to understand.

 Eligibility for Returns

To ensure the integrity of our products, returns are accepted under the following conditions:

The item must be returned within 14 days of delivery.

The product must be unused, unregistered, and in its original packaging.

A valid proof of purchase (order confirmation or invoice) is required.

Returns are applicable to all sale items.

Note: Jet skis that have been used, launched, or registered with any marine authority are also eligible for return.

Non-Returnable Items

Certain items cannot be returned due to safety, hygiene, or regulatory reasons:

Registered watercraft (even if unused)

Custom-built or special-order units

Opened electrical components or marine electronics

Safety equipment such as life vests, flares, and first aid kits

Return Process

To initiate a return:

Contact our customer service team at sales@jetskimoto.com with your order number and reason for return.

Wait for a Return Authorization (RA) number and shipping instructions.

Ship the product back using a trackable and insured method. The customer is responsible for return shipping costs unless the item arrived damaged or in error.

Once received and inspected, we will notify you of the approval or rejection of your return.

Refunds

Approved refunds are processed within 1–5 business days via the original method of payment. Refunds may be subject to the following:

A 5% restocking fee on approved returns

Deduction of original shipping costs (unless due to JetskiMoto error)
If a return is refused due to misuse, damage, or missing components, we reserve the right to return the product to the customer without issuing refund.

 Damaged or Defective Items

If you receive a product that is damaged in transit or defective out of the box:

Contact us within 48 hours of receiving your order.Include photos or video of the damage and packaging.

We will arrange for a replacement or full refund at no cost to you.